Shipping & Returns
How It Works
SOS Activewear uses carbon neutral shipping. We aim to have your products delivered to you within 3-5 working days from time of order and will continue to communicate updates throughout. Should no one be present at delivery to sign for your parcel, a card will be left and the parcel taken to your local post office or freight depot.
Once an order has been dispatched, SOS Activewear is unable to amend delivery location or redirect your order. Postage Charges are non-refundable when an order cancellation occurs after your products has been shipped.
Customs Fees – Please note that we ship all orders from the UK. Shipments from the UK to the USA or other countries outside Europe may be subject to Federal import regulations which can incur duties and taxes levied as the parcels enter the country, as a small company we can not be liable for these so please check with your local customs office before purchasing from sosactivewear.com
Please note international shipments may be subject to cross-border inspections by customs authorities and can sometimes cause delays.
At SOS Activewear we are passionate about customer service and we aim to please every customer with our consciously made activewear. We are confident that you will love your activewear and it will stay a staple in your wardrobe for many years!
If you do need to exchange any items for an alternative size or product you can do so at any point within 14 days of receipt of goods. Items must be in their original state on receipt of returned item.
If you would like to exchange then please email email@example.com and we will provide you with posting instructions. Unfortunately we are unable to offer free post returns and it is the customers responsibility to pay for the return. Please ensure your items are securely wrapped and details of the exchange are enclosed. When sending the parcel back, please make sure you obtain a proof of postage certificate. It usually takes between 5-10 working dates from receipt of your returned parcel to process your exchange.
What if my return is late?
Any returns that arrive after the 14 days are ineligible for return and will be reshipped to the customer upon receipt at our fulfilment centre. Please note, you will be liable for postage costs for us to return these item(s) to you.
Can I return a sale item(s)?
Final sale items are exchange only and cannot be refunded; this includes all discounted and promotional items. We understand that buying Final Sale items can be tricky, so if you have any questions about the style, please reach out to firstname.lastname@example.org for guidance or review our size guide.
Exchanging goods from outside Europe
When exchanging items from outside of Europe get in touch at email@example.com. We will email you posting instructions. Customers will be asked to use a shipping service or courier that provides tracking. Returns sent via a courier should have a signed pro forma invoice attached outside the parcel. SOS Activewear is not liable to pay customs, duty and/or vat incurred on returned items. Please mark your international return as "uk returned goods".
We hope that you will never experience a damaged or faulty item as every piece is hand checked and lovingly packaged before being delivered to you. However if you feel there is a manufacturing fault or you have received an incorrect order please contact us immediately via email at firstname.lastname@example.org so that we can personally assist you and resolve the problem as quickly as possible. SOS Activewear will reimburse you for the postage of your returned parcel if your purchase is faulty or been packed incorrectly.
Cancellation of Orders
We accept cancellation of orders from the time when the order has been placed online until 14 days after the delivery of your goods. If your order has not yet shipped you will receive an immediate refund.
We are unable to accept your cancellation of order if the garment is out of the packaging, has been worn or tags taken off.. If you fail to comply with this obligation, we have the right to refuse a refund.
In order to cancel your order you will need to email email@example.com with your order number and details of purchase.
Once the cancellation of order has been made, you will be given an address to which you must send back the parcel within 14 days. We recommend using a tracked postage service and for you to hang onto your receipt until your returned funds have cleared. SOS Activewear are not responsible for any returns parcels lost in transit and you should consider using a trackable shipping service or purchasing shipping insurance.
The shipping cost incurred for returning the item to SOS Activewear are NOT covered or reimbursed by us.
Once the parcel is received by SOS Activewear, your refund will be issued. Refunds are processed within 5-7 business days of receipt and you will receive confirmation of your refund via email. Please note that refunds can only be issued back to your original payment method.
We hope this makes sense however, if you have any questions concerning our return & cancelation policy, please don’t hesitate to contact us at: firstname.lastname@example.org