SOS Activewear & Klarna
We want to give you lots of payment options when you're shopping at SOS and ensure sustainability and conscious buying is more accessible with Klarna!
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.
Klarna will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by SOS and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
To use Klarna you must be at least 18. Whilst this option is widely promoted, Klarna is subject to your financial circumstances. When choosing Klarna, our assessment will not affect your credit rating.
Klarna is unique and offers its payment solutions based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being accepted by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
If you want to make a purchase with Klarna, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Although Klarna is widely promoted it is not always universally available. This payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability. Please ensure the details used in the purchase process are correct, especially your billing information.
Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.
Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at SOS from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk.
Payment information is processed securely by Klarna. No card details are transferred to or held by SOS. All transactions take place via connections secured with the latest industry standard security protocols.
No, this is not currently possible for Pay in 3 purchases.
Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at Klarna.com/uk.
Once SOS has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.
In the event that your goods have not been received please email SOS to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
You can log in at Klarna.com/uk, where you will find all of your orders and payment schedule information.